Customer Service Representative


Austin, TX


Full Time

Customer Service Representative

Job Description

December 5, 2016



Reports to:         Director of Finance

Status:                 Non-Exempt

Location:             Austin, TX

Travel:                 No




The Customer Service Representative (CSR) is the primary point of contact for our Client’s employees who need assistance with issues related to the discount platforms managed by Beneplace.


The CSR is responsible for coordinating with the Vendor Team Administrator to obtain information on new offerings or changes to existing offerings. Daily servicing of Clients includes but is not limited to:


  • Timely response to all incoming phone calls and emails.
  • Engaging in research, explanation of offers, and site functionality.


The CSR also completes administrative needs for Beneplace.


Specific Responsibilities:

  • Prompt answering of customer service inquiries (phone calls and email).
  • Ensures monthly reporting is delivered upon request to Clients, Vendors and Management.
  • Communicates with Vendors or the Vendor Management Team on issues with offers.
  • Shares best practices with fellow Beneplace team members.
  • Diligently utilizes, maintains and updates Client/Vendor information and communications in the Beneplace CRM tool and in-house reporting log.
  • Resolves escalated customer service issues on behalf of Clients.
  • Monitors and reviews Client satisfaction and seeks improvement.


Job Qualifications:

  • Well-controlled tone, pitch and pace during phone dialogues.
  • Clear and coherent written communication skills.
  • Composure under pressure.
  • Resourcefulness and sound judgement.
  • Display courteousness and trustworthiness.
  • Prioritize and self-manage workload.
  • Work well in a team environment.
  • Fundamental knowledge of Microsoft Office Suite (Outlook, Excel, and Word).
  • Bachelor’s Degree or equivalent experience.


The Beneplace Team seeks to maintain a Culture of Excellence. CSRs are expected to add ultimate value to the Company by:


  • Understanding our Clients and products.
  • Pursuing Innovation.
  • Engaging in skillful communication.
  • Remaining adaptable.
  • Delivering on promises.
  • Working well with others.












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